Job Description
We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives. This is a fully remote role supporting a 365-day, 24/7 call center .
Recent Computer Science, IT, or related grads are strongly encouraged to apply.
What You’ll Do
- Provide excellent customer service via phone and chat in Spanish and English
- Greet customers, verify accounts, listen carefully, and show empathy
- Troubleshoot internet, Wi-Fi, and basic device issues (Level 1–2 support)
- Use tools such as Freshdesk, Sonar CRM and other internal systems
- Document all interactions accurately and follow procedures/SLAs
- Escalate complex issues to senior technicians when needed
What You Bring
- Fluent Spanish & English (spoken and written)
- 1+ year of customer service experience (call center/help desk preferred)
- Comfortable with basic technical troubleshooting (internet/Wi-Fi/devices)
- Strong typing and multitasking skills (navigate multiple systems while assisting customers)
- Professional, patient, and calm with upset or frustrated customers
- Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
- Must live in NY State or Florida (preferably in the Plainview, NY or Ocala, FL area)
- Reliable wired internet and a quiet, distraction-free workspace
Pay & Schedule
- Pay: $17 per hour
- Overtime available
- Paid training
- Work Saturday & Sunday + 3 weekdays
- Shift: 4 pm - 1 am
- Two 15-minute breaks and one 30-minute meal break per shift (set by company schedule)
- Flexibility to cover other shifts when needed
Why Apply?
- Remote work with a customer-focused, remote-friendly team
- Opportunity to build both customer service and technical support skills
- Supportive team environment
If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we’d love to hear from you. Apply today!
Job Tags
Hourly pay, Contract work, Live in, Remote work, Shift work, Weekend work, Weekday work,