Front Desk Agent Job at Crestline Hotels & Resorts, Baton Rouge, LA

NFFZM2srQ2FjYU01VGI0Qng2TnBaWnRtQ2c9PQ==
  • Crestline Hotels & Resorts
  • Baton Rouge, LA

Job Description

Do you love interacting with people?

If so, the DoubleTree by Hilton Baton Rouge has a position for you.

We are currently looking for an energetic and outgoing person to join our guest team as a Front Desk Agent.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Job Tags

Similar Jobs

Goel Services, Inc.

Demolition/Wrecking - Heavy Equipment Mechanics, Excavator Operators, Grading operators or Laborers Job at Goel Services, Inc.

 ...Demolition/ Wrecking Positions Heavy Equipment Mechanics $45.00plus fringe package of $7.29 per hour Demolition Excavator Operators $36.66 plus fringe package of $7.29 per hour Skid Steer / Loader / Grading Operators $25 +per hour Laborers -... 

Pyrotek

Inside Sales Representative Job at Pyrotek

 ...Ability to read mechanical drawings. Core Business Skills. Ability to exercise sound judgement and discretion in handling of proprietary and confidential information. Travel. Local travel by car required up to 20%. Ability to maintain motor vehicle driving record... 

zoox

Design Systems Intern Job at zoox

 ...work, aptitude, curiosity, and a passion for Zoox's mission. In this Role, You will... Design patterns within Zoox UI, the design system used for Zoox's operations and internal tools. Collaborate with senior designers and cross-functional teams to understand user... 

Domino's Franchise

Delivery Driver - 714 N Gilbert St Job at Domino's Franchise

 ...Looking to make some extra cash in your spare time? Tried the food deliveryorrideshare gigs but tired of them taking most of the money?...  ...Delivery Experts earn$20-$25/hour with tips & mileage! Earn up to $25/hour while driving around your neighborhood delivering smiles... 

Capital Automotive

Real Estate Finance Analyst Job at Capital Automotive

 ...member of fast-paced sale-leaseback and development underwriting deal teams focused on...  ...annual summer internship program as an intern manager, project leader, and/or trainer...  ...Diverse Responsibilities: From underwriting real estate acquisitions to analyzing client...