Job Description
The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Provide prompt and courteous customer service
- Process customer orders effectively and efficiently
- Promote the sale of products and services
- Ensure accuracy in the processing of customer orders
- Assist with store operations by stocking, organizing, and maintaining the customer service counter area
- Answer phone calls and respond to customer emails
- Provide additional support to the store Manager as requested
- Other duties as assigned
QUALIFICATIONS
- High school diploma or equivalent
- Previous retail or customer service experience a plus
- Computer literate with experience in printers, copiers, and other electronic equipment
- Excellent customer service and organizational skills
- Ability to multi-task in a fast-paced work environment
- Excellent communication skills
- Availability to work part-time schedule
- Must be able to lift 50 pounds
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