Job Description

Job Title: Salesforce Support Lead / Salesforce Lead Administrator

Experience: 10+ Years

Location: Cupertino, CA_Onsite

Duration: 12 Months plus only on w2

Visa: Visa-independent candidates only

pranayatburgeonitsdotcom

Role Summary:

Lead and manage an L1 Salesforce support team, ensure SLA-based ticket resolution, and provide hands-on Salesforce administration and production support.

Required Skills:

• Salesforce Administration (5+ years)

• Team leadership / support lead experience (2+ years)

• User Management: Roles, Profiles, Permission Sets, Delegated Admin

• Configuration: Custom Objects, Fields, Record Types, Page Layouts

• Automation: Flows, Process Builder, Workflow Rules

• Security Model: OWD, Sharing Rules, Role Hierarchy

• Data Management: Data Loader, Import Wizard, deduplication

• Reports & Dashboards: Summary, Matrix, Joined, Dynamic

• Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, Pardot

• ITSM Tools: ServiceNow, Jira

Good to Have:

• Basic Apex (Triggers, Classes, Test Methods)

• Reading Apex logs

• SOQL / SOSL queries

Certification (Preferred):

• Salesforce Certified Administrator

Job Tags

Similar Jobs