Job Description

Requirements

• Excellent English language communication and writing skills.
• Bachelor's degree in engineering with 5 to 9 years of technical writing experience.
• Extensive knowledge of Document Development Life Cycle (DDLC), structured authoring, content reuse, and single-sourcing.
• Proficiency in content authoring, publishing, and governance tools such as MS Word, DITA-XML, OxygenXML Editor, Adobe FrameMaker, CCMS (Ixiasoft), Fluid Topics (Content Delivery Platform), SnagIt, Acrobat Pro, and ServiceNow helpdesk.
• Flexibility to adjust work times to collaborate with remote and local teams.
• Ability to collaborate with stakeholders across various geographies, conduct online meetings in different time zones, and work comfortably with team members from diverse cultures.
• Capability to track tasks, actions, and provide regular updates.
• Competence in creating and maintaining tasks and documentation trackers.

Key Responsibilities

• Develop and update technical documentation for end users and service engineers, including User\'s Manuals, Upgrade Procedures, Service Procedures, Site Prep, and Safety Manuals.
• Conduct SME interviews with various users and technical/engineering/product staff to gather data for complex documentation for hardware applications.
• Interface with functional organizations to develop content for procedures.
• Create, develop, and edit operational, instructional, or maintenance procedures for software applications.
• Adhere to documentation best practices, formats, and templates, ensuring output conforms to company documentation and quality assurance standards.
• Support testing and validation of new procedures and methods.
• Engage stakeholders from various departments to assess and update documentation needs.
• Monitor content quality, implement editorial suggestions, and make technical changes independently.

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