Job Description
Responsibilities Include, But Are Not Limited To - Create and/or update standards documentation, diagrams, standard operating procedures, and policies pertaining to various operations throughout the organization.
- Work with documentation owners to collect and standardize relevant technical and operational knowledge. Create, maintain and communicate documentation templates.
- Identify, document, escalate and resolve questions and issues that arise during the review process.
- Ensure technical and procedural accuracy and traceability of all submitted documentation through validity testing.
- Review site policies, operating procedures, work instructions and forms for format consistency.
- Maintain and revise technical documentation and procedures as needed to reflect current processes and changes as needed. Keep track of controlled documents.
- Provide colleagues with direction and training on document control policies and procedures.
,
Required Skills - Technical Writing, Writing Procedures - Documentation, and Document Preparation.
- Excellent interpersonal, organizational and communication skills (written and verbal).
- Proficiency with Microsoft Office tools, including Word, Excel, Outlook, Project, and Visio.
- Ability to translate technical functions and features into process-driven, user-friendly materials.
- Ability to multi-task in a fast-paced environment.
- Ability to manage time effectively and meet tight deadlines.
- Possess knowledge of commonly used concepts, practices and procedures within banking.
Required Experience - High School diploma or GED and minimum of 5 years' experience in technical writing and documentation.
- Experience pertaining to all aspects of banking and finance.
- Bachelor's degree is preferred.
Job Tags
Work at office,